Frequently Asked Questions

Our standard MOQ varies by product category:

• Kitchen & Dining: 100-200 pieces per item
• Pet Products: 100-200 pieces per item
• Event Supplies: 200-500 pieces per item
• Gift & Packaging: 100-500 pieces per item
• Round Wood Slices: 500-1000 pieces

For first-time orders, we offer flexible MOQ starting from 500 pieces total (mixed products allowed) to help you test the market.

Yes! We offer samples for most products. Sample terms:

• Stock samples: Available immediately at $10-30/sample (refunded on first bulk order)
• Custom samples: 5-7 days production, $50-100/sample depending on complexity
• Shipping: Express shipping via DHL/FedEx (3-5 days worldwide)

Sample costs are 100% refundable when you place your first order of $3,000 or more.

We accept multiple payment methods for your convenience:

• T/T (Bank Transfer): 30% deposit, 70% before shipment
• L/C (Letter of Credit): For orders over $10,000
• PayPal: For sample orders and orders under $3,000
• Western Union: For urgent small orders

For long-term partners, we offer Net 30 terms after 3 successful orders.

Yes! We offer multiple branding options:

• Laser Engraving: Permanent, precise logos (free for orders over 500pcs)
• CNC Carving: Deep, tactile brand marks
• Screen Printing: Full-color logos on flat surfaces
• Hot Stamping: Metallic or colored foil logos
• Custom Packaging: Branded boxes, inserts, and labels

Setup fees start at $50-150 per design (one-time charge). We provide free digital mockups within 24 hours.

Absolutely! Our ODM service includes:

• Design Assistance: Our team can help refine your ideas
• 3D Prototyping: See your product before production
• Material Selection: Choose from acacia, teak, pine, bamboo, and more
• Tooling: Custom molds and fixtures (costs vary by complexity)

Typical timeline: 2-3 weeks for design + 2 weeks for samples. MOQ for custom designs: 500-1000 pieces.

We work with sustainably sourced materials:

Standard production times:

• Stock products (no customization): 7-10 days
• Logo engraving only: 10-15 days
• Custom packaging: 15-20 days
• Full custom design: 25-35 days

We offer rush orders for an additional 10-20% fee (subject to production capacity).

We ship worldwide with multiple options:

• Sea Freight (FCL/LCL): Most economical for large orders (30-45 days)
• Air Freight: Faster option (7-14 days)
• Express (DHL/FedEx/UPS): Samples and small orders (3-5 days)
• Rail Freight: Europe-bound orders (18-25 days)

We handle all export documentation, customs clearance support, and can ship to DDP (Delivered Duty Paid) terms.

We support export shipping and forwarder handover for common B2B markets, including:

Don't see your country? Contact us - we likely ship there!

Our factory can support the following document types depending on product, material batch and destination market:

Please send your required standard before quotation so we can confirm whether existing files, batch documents or third-party testing are needed.

Our quality control process includes:

1. Raw Material Inspection: Wood moisture content, grain quality, defects check
2. In-Process QC: Checks at cutting, shaping, finishing stages
3. Final Inspection: 100% visual check + AQL sampling
4. Pre-Shipment Inspection: Photos/videos sent for approval
5. Third-Party Option: SGS, Intertek, or your inspector welcome

Defect rate: <2%. Any defective items are replaced free of charge in your next order.

Kitchen and dining orders can be produced with food-contact requirements in mind:

• FDA / LFGB testing: Can be arranged for the required market
• EU documentation: Confirmed by material, finish and order requirement
• Natural Finishes: Food-grade mineral oil, beeswax, or raw untreated
• No Harmful Chemicals: Lead-free, BPA-free, phthalate-free

Food safety certificates and test reports available for each product category.